Terms of Service

Returns & Exchanges

Nodoff is confident that you will be very satisfied with our quality and customer service.

Returns:

Unused, unworn items in original condition (including original packaging) may be returned for exchange or refund within 30 days of purchase.

  • Please contact us prior to returning your item, to advise why you wish to return the item and what the item is.
  • Please note goods must be received back in perfect condition and shipping is not refundable on returns.
  • We do not accept back returns where the item has been used.

Exchanges:

  • If you would like us to return something and have us send out a different size or colour you will be responsible for the cost of returning to us and an additional delivery charge of $4.50.
  • Please do not hesitate to contact us if you have any questions about your purchase.

Faulty Items:

  • Very occasionally a product may develop a manufacturers fault, and we will do everything we can to resolve this situation to your satisfaction.
  • We will happily meet our obligations under the Consumer Guarantees Act if our products have been wrongly described or developed a fault.